2021 Online Program

Program times are listed in AEST. To convert program times to your timezone, CLICK HERE

Wednesday 8th September

1300 – 1310

Conference Opening

Troy & Zara Love

1310 – 1315

Official Welcome

A/Prof Philip Truskett AM, Day Hospitals Australia Board Chairperson

1315 – 1325

Welcome Video

The Hon. Greg Hunt MP,  Minister for Health

1325 – 1425

The Effect of Mental Health in the Workplace

Jenny Blaikie, Mental Health First Aid Facilitator, People Smartz

The impact of Mental Health on our community and within Workplaces is increasingly becoming a topic of concern for many organisations. Business Leaders are increasingly experiencing situations involving mental health and the effects and challenges presented can result in significant impacts on the workplace including decreased morale, increased absenteeism and higher rates of team turnover.

 Unfortunately, many Managers and Business Leaders do not have the skills and experience to manage these challenging issues. In this presentation, you will learn about how you can manage mental health within your workplace.

 Key Messages:

  • An understanding of mental health problems in the workplace.
  • How to recognise the signs in an employee who may be developing a mental health problem.
  • How Mental Health First Aid can help in the workplace.
1430 – 1530

Panel Discussion – Pre-admission processes

Panel Chair – A/Prof Philip Truskett AM – DHA Board Chairperson


  • Ken Sleeman, DayCOR Registry
  • Wendy Adams, WMA Solutions
  • Chris Park, CEO, The Digestive Health Centre
  • Sean McManus, Perioperative Medicine Committee
  • Fiona Langley, Nexus Vermont

This panel discussion will cover prehab and preadmission screening, dedicated preadmission clinics, assessing deterioration in mental health in patients, Registry research outcomes from the DayCOR Registry and ways to optimise patient’s health as we move into performing more advanced procedures in day hospitals.  

1600 – 1610

Welcome to Session 2

Troy & Zara Love

1610 – 1700

UK Covid-19 Recovery 

Dr Ian Jackson, Specialist Anaesthetist, Editor IAAS Ambulatory Surgery Journal and President of IAAS Scientific Committee (UK) Prof. Doug McWhinnie, Consultant Surgeon at Milton Keynes Hospital NHS Foundation Trust

This presentation will be delivered as a pre-recorded video, followed by a live Q & A session with Ian and Doug.

Thursday 9th September

0930 – 1000


Take this opportunity to meet colleagues, sponsors and speakers through small group meetings. Participants will be randomly allocated through a series of 5 minute video chats for the duration of the Networking session.  You never know who you might meet!

1000 – 1005

Welcome to Day 2

Troy & Zara Love

1005 – 1010

Keynote Presentation – Introduction by Macquarie Bank

Brent Gentles, Business Development Manager, Macquarie Bank

1010 – 1140

Keynote Presentation – Deep-Dive on Disruptive Innovation

Scott Anthony, Senior Partner, Innosight

In 1995, a little-known Harvard Business School Professor named Clayton Christensen co-authored an article in the Harvard Business Review called, “Disruptive Technologies: Catching the Wave.” This article introduced the idea of market disruption, where someone would reshape an existing market or create a new one by making the complicated simple or the expensive affordable. Christensen went on to further explore the idea of disruptive change through seminal books such as The Innovator’s Dilemma, The Innovator’s Solution, The Innovator’s DNA, and How Will Your Measure Your Life?. In 2011 and 2013 Thinkers50 named him the world’s most influential management thinker. It is now clear that disruption causes dilemmas that can cause great firms to fail, and disruption creates opportunities to build powerful growth engines that can renew and reenergize companies. Scott Anthony had the privilege of calling Christensen a teacher, mentor, supervisor, co-author, colleague, and, most importantly, friend. This discussion deep dives on lessons Scott has learned studying, advising, and working to build businesses based on the concepts of disruptive innovation.

Specific discussion topics:

  • Disruptive innovation: what it is and why it matters in healthcare
  • The challenge: why the innovator’s dilemma is so persistent
  • The opportunity: how to turn disruption from threat to opportunity
  • Implications for day hospitals

Reference Publication: “How Understanding Disruption Helps Strategists” by Scott D. Anthony, HBR.org, 2015, https://hbr.org/2015/11/how-understanding-disruption-helps-strategists.

1140 – 1200 Macquarie Bank – Perspectives on Health Report
Rebecca Grover, Senior Business Development Manager, Macquarie Bank & Karman Yan, Business Development Manager, Macquarie Bank
There’s a lot written about how technology will impact the healthcare sector, however very little covers how innovation will impact healthcare businesses, or how best to structure a business to capitalise upon future opportunities. In this presentation, our International Speaker Sponsor Macquarie Bank will present their white paper “Perspective on Health Report” which provides business with information about harnessing clinical and specialist knowledge, improving outcomes and the experience for patients and ways businesses can embed innovation in their model, building and protecting business value.
1300 – 1400

Panel Discussion – How are you standing in the way of change by not encouraging or supporting innovation

Panel Chair – A/Prof Philip Truskett AM– DHA Board Chairperson


  • Scott Anthony, Innosight
  • Dr. James Bradley, Past President – Australian Society of Anaesthetists
  • Dr Omar Khorshid, President, Australian Medical Association
  • Nick Bailey, Senior Executive Strategy & Analytics – Medibank
  • Scott Bell, Nexus Hospitals

The private day hospital sector is well positioned to provide safe, quality and cost-effective health care, however innovation is required to ensure the Australian health care system is affordable, accessible are sustainable.

Panellists will answer the question: How are you standing in the way of change by not encouraging or supporting innovation? and the role that day hospitals should be playing in this.

1400 – 1500









Session Chair Fiona Gerrard Amanda Shand Troy & Zara Love Andrew Petering

How to Manage effective change programs – the bridge between strategy, planning and execution

David McDonald, The Bridge International

The challenge for organisations to continue to drive results (Cultural, Client and Commercial) out of current operations but also have the capacity to design, deliver and execute on both short term and strategic change initiatives, is only getting greater.

For many organisations recent challenges have highlighted areas of inefficiency in clinical delivery with reduced capacity, cost issues with inefficient processes and patient satisfaction levels tested. This workshop will support delegates to identify the ‘how’ and ‘when’ by teaching the tools to effectively implement change through a series of routines and change management practices, to ensure the right things are being worked on in the right order. 

Managing Fatigue in the workplace

Tony Perkins

Fatigue can affect an employee’s health and increase the chances of physical and mental injury within the workplace, which may have serious results in a hospital situation.  This workshop will cover the key topics of: What causes fatigue, how to identify when fatigue is a hazard in the workplace, how to consult with employees to prevent fatigue, and a risk management approach to addressing mental and physical demands.


The Coming Cyber Risk Landscape for Day Hospital Owners and Managers

David Hansen, National Manager, Mediprotect

Nitesh Patel, Principal, Gilchrist Connell

Tim Barratt, Senior Underwriter, Emergence Insurance

Cyber risk management requires more than a technology solution. Apart from complying with legal obligations, risk aware owners and managers understand that avoiding complaints and building trust with customers and suppliers helps to maximise commercial benefits and ultimately improves their business in the long term.

This workshop will provide a brief overview of the profile of threat actors and the new age business model of ransomware before considering the significant impact to businesses that have experienced a cyber-incident, even if it is ultimately shown that no data was infiltrated and there was minimal downtime. With this background, we will look at the current Privacy Act Review and Ransomware Payments Bill and the significant impacts these could have to your business and why now is the time to look beyond a technology solution for your cyber risks.

To help contextualise why it is important to have holistic risk management in place no matter what size your organisation, we will conclude with a panel session that walks you through the basics of a cyber-incident response. This will incorporate legal, financial and reputational risk perspectives.

With this information attendees will be able to more confidently engage their IT consultants and risk advisers to help ensure not only your legal obligations are being met, but that your business remains healthy in the long term should (or when) you suffer a cyber-incident.

How Leaders can Empower Innovation from the Frontline

Caitlin Ziegler

The best innovation from any industry usually comes from those at the frontline. With a workforce faced with increasing change, regulation and day-to-day pressures, how can you help drive an innovative mindset? How do you empower your people to fail safely and develop better ways of doing things for their patients? This workshop looks at how leaders can empower their people to innovate and experiment to drive positive business and patient outcomes, all while developing critical skills on the job. We’ll look at case studies of how this has been implemented in other organisations and a demonstration of how you can take some of this approach back to your team.

 ‘An idea that is developed and put into action is more important than an idea that exists only as an idea.’ – Edward De Bono











  End of Day 2

Friday 10th September

0930 – 1000


Take this opportunity to meet colleagues, sponsors and speakers through small group meetings. Participants will be randomly allocated through a series of 5 minute video chats for the duration of the Networking session.  You never know who you might meet!

1000 – 1005

Welcome to Day 3

Troy & Zara Love

1010 -1140

Keynote Presentation – Leaders Worth Following & Culture Worth Reproducing

Mike Hardie, Executive Leadership Consultant & Co-Founder at For Leaders Global

In this interactive keynote with Q&A Mike will unpack the characteristics of leaders worth following and how to create culture worth reproducing.
He will introduce you to a transformational tools called ’The 5 Voices’ that help you understand what it’s like to be on the other side of you and how to better build report and influence with others.

The session will give practical insights and be full of immediately applicable tools you can use to;

* Discover your own ‘Leadership Voice’

* Build deeply engaged and collaborate teams

* Improve culture and the leadership performance of your organisation

Through humour, stories from industry and personal examples Mike will help us better know ourselves as leaders and organisations so we can better lead ourselves and our organisations.

1210 – 1215

Welcome to Session 2

Troy & Zara Love

1215 – 1315

Panel Discussion- Legislative Compliance and Regulatory requirements for facilities

Panel Chair – Troy & Zara Love


  • Dr. John Napoli – Pennant Hills Day Surgery
  • William Prentice, Chief Executive Officer, Ambulatory Surgery Center Association
  • Noel Adachi – Accreditation Association for Ambulatory Health Care
  • Tess Poland – Accreditation Association for Ambulatory Health Care
  • Fifine Cahill, Assistant Secretary, National Health Reform, Department of Health

The Day Hospital sector has faced ongoing challenges with the current accreditation system. In this session, learn about alternative accreditation models and strategies to transform accreditation to a more fit for purpose system for day hospitals in Australia.

1315 – 1425

Keynote Presentation – Leadership in Crisis

Captain Richard  de Crespigny

Credited with saving the lives of more than 460 passengers on an extensively damaged aircraft earned the Qantas A380 captain worldwide commendation and an avenue to the corporate speaking circuit. Captain Richard de Crespigny will discuss crisis management, leadership, problem solving, and teamwork and why these are more important than ever in the Australian Health Care sector

1425 – 1430

Conference Close

Jane Griffiths, Chief Executive Officer, Day Hospitals Australia

1430 – 1440

Conference Wrap-up

Tory & Zara Love

ACRRM CPD Accredited Activity