Ms Margaret Banks


The introduction of the second edition of the National Safety and Quality Health Service (NSQHS) Standards commences in January 2019.  Along with new requirements in the Standards are changes to accreditation processes that will significantly change how assessments are conducted.  This presentation will outline how the NSQHS Standards have changed and what health service organisations can expect at their next assessment.



BSc, Grad Dip (Physio), MHA, Grad Cert Management,


Margaret Banks has worked as the Senior Program Director with the Australian Commission on Safety and Quality in Health Care since July 2006. In this time she has worked with stakeholders, consumers and jurisdictions on the development of National Safety and Quality Health Service (NSQHS) Standards and a program of systematic accreditation reform for the implementation of the NSQHS Standards.  Most recently, the focus has been on the development of version 2 of the NSQHS Standards.

Prior to this appointment Margaret worked with the Department of Health and Ageing, the Australian Health Workforce Advisory Committee and the NSW Health Department on matters relating to workforce. She has also worked as a physiotherapist for 9 years in both Australia and Papua New Guinea, and held an Adjunct Professorship with the University of Technology Sydney.